Legal
Privacy & Cookie Policy
How we collect, use and safeguard your personal data when you visit enidia.ai and when you write to us.
At Enidia we are committed to protecting and respecting your privacy. This policy explains what happens to your personal data when you visit this website and when you communicate with us.
Part 1 · Website privacy policy
1. Data controller
The controller responsible for your personal data is Enidia AI, S.à r.l.-S, a company registered in Esch-sur-Alzette, Luxembourg (RCS B277442), with its registered office at 6A Avenue des Hauts-Fourneaux, L-4362 Esch-sur-Alzette.
2. What we collect and why
Direct communications. When you write to us at info@enidia.ai or through the contact form on this site, we collect your name, email address, the firm you give, and the content of your message.
- Purpose: to answer your enquiry, provide support, and handle trial requests.
- Legal basis: steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR), or our legitimate interest in responding to communications addressed to us (Art. 6(1)(f) GDPR).
Demo bookings. When you schedule a demonstration you are taken to a third-party booking system (Google Calendar appointment scheduling). The contact details you enter there are collected by that provider and passed to us.
- Purpose: to arrange and run software demonstrations.
- Legal basis: performance of a contract or pre-contractual steps (Art. 6(1)(b) GDPR).
Technical and browsing data. If, and only if, you consent to analytics cookies, our analytics provider records data about your visit, including a truncated IP address, browser and device type, and the pages you view.
- Purpose: to understand traffic, improve the site, and check that it works.
- Legal basis: your consent (Art. 6(1)(a) GDPR), given through our cookie banner and withdrawable at any time.
3. Sharing and storage
We do not sell or rent your personal data. We share it only with service providers who help us operate this website and business — our website host, our form provider (FormBold), our email provider, Google (Calendar scheduling and, subject to your consent, Google Analytics). These processors are bound by data processing agreements requiring GDPR-compliant handling.
4. Retention
We keep the contact details and correspondence relating to an enquiry for as long as needed to deal with it and to maintain a record of our business relationship. Analytics event data is retained by our analytics provider for two months, after which it is deleted automatically.
5. Your rights
Under the GDPR you have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, and to data portability. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out beforehand.
To exercise any of these rights, write to info@enidia.ai. We answer within one month. If you consider that your concern has not been handled properly, you may lodge a complaint with the National Commission for Data Protection (CNPD) in Luxembourg: cnpd.public.lu.
Part 2 · Cookie policy
1. What cookies are
Cookies are small text files placed on your device by your browser when you visit a website. They help a site function and tell its operator how it is being used.
2. What this site uses
Strictly necessary. A single local storage entry recording your cookie choice, so that we do not ask you again on every page. It contains no identifier and is not shared. Legal basis: legitimate interest.
Analytics (Google Analytics 4). Set only after you click “Accept”. They tell us visitor numbers, traffic sources, and which pages are read. If you decline, no analytics script is loaded at all — not merely blocked from reporting. Legal basis: consent.
We use no advertising, profiling, or social media cookies on this site.
3. Managing your choice
You are shown a banner on your first visit and can accept or decline. You may change your decision at any time using the cookie settings link, which is also in the footer of every page, or by clearing site data in your browser.
Changes to this policy
If we change how we handle personal data, we update this page and change the effective date at the top. Material changes are announced on the site.